F.A.Q.'s

Frequently Asked Questions???

How do I go about seeing an available property? Call us at (828) 456-6111 to make arrangements.

I like it, what�s the next step? You need to complete an application and pay the application fee. You may download the application from our website, we can fax it to you, or you may come by the office. Applications will not be processed without the fee of $20 per person and all necessary documentation. Once you turn in a completed application for all prospective tenants it takes up to 24 hours to approve or deny. This time is necessary to verify rental history or employment, so please make sure that those people are expecting our call. Most of the time we will notify you the same day that you apply. Once you have been informed that you are approved, you have untill 4pm the next busines day to deliver the security deposit. See the RENTAL APPLICATION page for details.

What if there is another application for the same property? We only process one application at a time and rent to the first qualified applicant. Time is of the essence. Once we receive your application and fee we date and time it. We do not consider other applicants until we either approve or deny your application. If there is another applicant in front of you, you still need to pay the application fee with your application so if the first one is denied we may immediately begin processing your application. If the first applicant is approved we either refund your fee or hold it if you�d like to consider another property.

Is the application fee refundable? Once we run the background check the fee is non refundable regardless if you are approved or denied. If you are concerned about being approved you should discuss your situation with us before we process your application.

May I have a cosigner? If you do not qualify on your own because income requirements are not met it is possible that you may have another qualified person (an example would be your parents) sign on the lease with you. They must also complete an application and pay the fee.

How much is the security deposit? The standard security deposit is equal to one months rent or one and a half months rent with an approved pet. This policy may vary on a case by case basis.

What are your office hours? Monday - Friday 9:00 am - 5:00 pm. If you wish to view property or move in on the weekend you must make arrangements during regular office hours. Please note, there are times during office hours that we out showing properties.

How long can you hold a property? In general the maximum time we can hold a property for is 30 days but only with a security deposit. If you back out prior to move in the deposit is forfeited as lost rent. If you wish to hold it longer you will need to begin paying rent. Some properties may not be available to hold.

How long are your leases? Our standard lease is one year. The shortest term for regular rentals we will even consider is six months. Anything less than one year will incur an increased rental amount, which will depend on the property and the length of the lease.

Do you do vacation rentals? No.

How often do you update your website? We update the photos for available rental as soon as they become available.

If I tell you what I want will you call me when something comes available? Unfortunately we are unable to offer this service. Bookmark our website and check it frequently or call the office (828) 456-6111.

What area do you service? Our primary towns are Waynesville, Canton, Maggie Valley, Lake Junaluska, and Clyde. We have properties as far north as Fines Creek, south Cruso, east Canton and west to Maggie Valley and Balsam.